Dropdown field
The Dropdown field lets customers choose one option from a list in a compact menu. It’s perfect when you have many options and want to keep the form clean.
✅ When to use Dropdown
You have more than 5–6 options
You want the form to look simple and tidy
Customers should pick only one answer
Common examples
“Topic of your question”
“Order type”
“Country”
“Reason for contact”
⚙️ How it works
The customer clicks the dropdown menu
They select one option
The selected value is saved with the form submission
✅ Customers can only select one option (unless you enable multi-select, if available in your settings).
🧩 How to add a Dropdown field
Open your form in the editor
Click Add element
Choose Dropdown
Update the label (example: “Topic of your question”)
Configure the other details of the field\
Click Save
🛠️ Dropdown settings
Here are the most common settings you’ll use:
Add options
Add the list of options customers can choose from.
Example:
Shipping question
Product question
Wholesale request
Other
Bulk add Options
If you already have a list, paste many options at once (one per line). This saves time when you have long lists like countries or product categories.
Placeholder text
Placeholder text appears before the customer selects anything.
Examples:
“Select a topic”
“Choose one option”
“Pick a country”
Default value (optional)
Set a default option that’s pre-selected.
Use this when:
Most customers choose the same option
You want to guide users to a recommended choice
⚠️ Tip: If you want customers to actively choose, don’t set a default value.
Required field (recommended)
Turn on Required if customers must choose an option before submitting.
Good for:
Contact forms (Topic)
Wholesale forms (Business type)
Order forms (Delivery method)
🌟 Best practices
Keep option labels short and clear
Avoid using too many similar options (it confuses customers)
Sort options in a logical order (popular items first)
Use Dropdown instead of Radio buttons when the list is long
🔀 Use Dropdown with conditional logic (recommended)
Dropdown works great with conditional logic.
Example:
If customer selects “Wholesale request” → show Business Name, Company Website, Estimated quantity
If customer selects “Support” → show Order number, Issue description
Need More Help?
If you still need assistance, please contact us at [email protected]. Our team will be happy to help you resolve any issues or guide you further.
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