Customer email notification

Customer Email Notifications allow you to send an automatic confirmation email to users after they complete your form.

🛠️ How to Set Up Customer Email Notifications

1. Open the app > click Forms > open the form you want to edit

2. Click Mail icon on the left side > click Auto Responder

3. Enable the checkbox Send email to customer > Select the type of email address to send notification: Use element’s email

4. Scroll to the bottom to see the email template and edit the email content. Add available variable to the email content.

You can edit the:

• Email subject

• Greeting or message

• Layout of submitted information

• Footer message

• Store signature

5. Click Save to update the form

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✉️ Email Notification options explained

Option	What It Does	Example
Use account’s email	Sends email to the Shopify customer account email (customer must be logged in).	A logged-in user submits the form → email is sent to their Shopify account email.
Use element’s email	Sends email to the email entered in the form’s Email field.	Customer enters [e-mail] → confirmation is sent to that email.
Only element’s email	Sends email only to the selected Email field (if you have multiple Email fields).	Form has two email fields but you choose only one → email is sent only to that specific input.
Conditional field email	Sends email to a field that appears only when conditions are met.	“Business Email” appears only when user selects "Business" → email is sent to that field.
All elements email	Sends email to all Email fields the user fills (if multiple exist).	Form has [e-mail] and [e-mail] → email goes to both.

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✅ How It Works

Once enabled:

1. Customer fills out the form

2. App verifies the email entered

3. A confirmation email is automatically sent to the customer

4. The email includes:

   • Submission details

   • Custom message you configured

   • File links (if any were uploaded)

   • Date and timestamp

This helps customers feel confident that their submission was received successfully.

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❓ FAQs

1- Can I send confirmation to multiple customer emails?

Yes, just select All elements email.

2- Does this work for guests and logged-in customers?

Yes. Just select the appropriate option:

• Guests → Use element’s email

• Logged-in customers → Use account’s email

3- Why email is not sent to customers?

• Wrong Email Option Selected:

Double-check Select email dropdown. Sometimes users accidentally choose “Use account’s email” instead of “Use element’s email”.

• The Email Field Was Deleted or Renamed

Make sure the email field exists and is correctly mapped.

• Email Went to Spam or Promotions

Ask customer to check spam, junk, or Gmail “Promotions” tab.

• Still Not Working? Please contact us at our support email: [e-mail]

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Need More Help?

If you still need assistance, please contact us at [e-mail]. Our team will be happy to help you resolve any issues or guide you further