Customer email notification
Customer Email Notifications allow you to send an automatic confirmation email to users after they complete your form.
🛠️ How to Set Up Customer Email Notifications
1. Open the app > click Forms > open the form you want to edit
2. Click Mail icon on the left side > click Auto Responder
3. Enable the checkbox Send email to customer > Select the type of email address to send notification: Use element’s email
4. Scroll to the bottom to see the email template and edit the email content. Add available variable to the email content.
You can edit the:
Email subject
Greeting or message
Layout of submitted information
Footer message
Store signature
5. Click Save to update the form
✉️ Email Notification options explained
Option
What It Does
Example
Use account’s email
Sends email to the Shopify customer account email (customer must be logged in).
A logged-in user submits the form → email is sent to their Shopify account email.
Use element’s email
Sends email to the email entered in the form’s Email field.
Customer enters [email protected] → confirmation is sent to that email.
Only element’s email
Sends email only to the selected Email field (if you have multiple Email fields).
Form has two email fields but you choose only one → email is sent only to that specific input.
Conditional field email
Sends email to a field that appears only when conditions are met.
“Business Email” appears only when user selects "Business" → email is sent to that field.
All elements email
Sends email to all Email fields the user fills (if multiple exist).
Form has [email protected] and [email protected] → email goes to both.
✅ How It Works
Once enabled:
Customer fills out the form
App verifies the email entered
A confirmation email is automatically sent to the customer
The email includes:
Submission details
Custom message you configured
File links (if any were uploaded)
Date and timestamp
This helps customers feel confident that their submission was received successfully.
❓ FAQs
1- Can I send confirmation to multiple customer emails?
Yes, just select All elements email.
2- Does this work for guests and logged-in customers?
Yes. Just select the appropriate option:
Guests → Use element’s email
Logged-in customers → Use account’s email
3- Why email is not sent to customers?
Wrong Email Option Selected:
Double-check Select email dropdown. Sometimes users accidentally choose “Use account’s email” instead of “Use element’s email”.
The Email Field Was Deleted or Renamed
Make sure the email field exists and is correctly mapped.
Email Went to Spam or Promotions
Ask customer to check spam, junk, or Gmail “Promotions” tab.
Still Not Working? Please contact us at our support email: [email protected]
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