# Why the form is not showing

### 1️⃣ Activate the app embed on the theme

To show the form on the front store, firstly please make sure that the app embeds is enabled on your theme [here](https://globo.io/kb/theme-integration-6/) 

<figure><img src="https://3488889492-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEGgRVSDpMlcGFz1igK0s%2Fuploads%2FqA9Mfwfwc2y6XDZxeOxj%2Fimage.png?alt=media&#x26;token=ea6a1896-3fea-42da-b667-b721ff479415" alt=""><figcaption></figcaption></figure>

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### 2️⃣ Verify your app plan and form type

Some forms and features are limited by plan.

**🆓 Free plan limitations**

* &#x20;Only the first form you created can show on the storefront\
  ➜ Any additional forms will not display unless you delete other forms or upgrade your plan.&#x20;

<figure><img src="https://3488889492-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEGgRVSDpMlcGFz1igK0s%2Fuploads%2F6UiYJmGatJL8nxhNNjv3%2Fimage.png?alt=media&#x26;token=595b6052-6f3a-479a-a558-f42c5a49ae51" alt=""><figcaption></figcaption></figure>

* Advanced templates (like **bulk order**, **registration**, **cart forms**, and **multi-step forms**) are not available on Free plan.&#x20;

✅ Make sure your plan supports the form type you’re trying to use.

<figure><img src="https://3488889492-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEGgRVSDpMlcGFz1igK0s%2Fuploads%2FK1VMcd0gZaZ88M2EoyZ9%2F2025-05-05_16-06-37.png?alt=media&#x26;token=f2fbc39d-1bb3-4264-b9bc-5417ae12e6a4" alt=""><figcaption></figcaption></figure>

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### 3️⃣ Confirm proper form embedding

* Did you follow the correct guide to embed the form on Shopify pages? [Display a form on a specific page](https://docs.powerfulform.com/display-and-placement/display-a-form-on-a-specific-page)
* Is the page using a **standard (default) Shopify template**?

If the page uses a **special/custom template**, the form may not show until it’s added to that template correctly, reach out to support so the team can help you add it properly.

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### 4️⃣ Activate the form

A form must be set to **Active** to appear on your storefront.

<figure><img src="https://3488889492-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEGgRVSDpMlcGFz1igK0s%2Fuploads%2FsJZ1meVhHkWAft1LyB1L%2Fimage.png?alt=media&#x26;token=766fcd87-96ec-42b5-b94b-b879910af561" alt=""><figcaption></figcaption></figure>

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### 🤝 Still not showing?

If you already completed the steps above and the form still doesn’t appear, contact the support team for the fastest help.&#x20;

They can check your theme/template and fix it with you.

Contact our support team: [**support@powerfulform.com**](mailto:support@powerfulform.com)

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