# Customer notifications after registration

This feature allows you to customize the emails that Shopify automatically sends to customers after they submit a registration form that requires **approval**.

These emails are only used when:

✔ **Your form has “Require account approval” enabled**\
(Meaning customers must wait for you to approve their account before they can log in.)

[Learn more](https://docs.powerfulform.com/customer-fields/customer-account-approval)

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### 🛠️ Edit email template

1. Open the app > click **Settings** > click **Customer notifications**

There are 2 email template we can edit here. They are:

* **Customer request:** Sent automatically to the customer after they request register account
* **Customer denied:** Sent automatically to the customer when they complete their account denied

2. Tick on the checkbox of the email template you want to send

<figure><img src="https://3488889492-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEGgRVSDpMlcGFz1igK0s%2Fuploads%2Fqr7epYpdIlSeR4efPMSF%2Fimage.png?alt=media&#x26;token=51cb3e14-f050-47ed-ba4d-aef6079d1aa3" alt=""><figcaption></figcaption></figure>

3. Open the template and edit the content

<figure><img src="https://3488889492-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEGgRVSDpMlcGFz1igK0s%2Fuploads%2FhihUbsdlIL3uSbSlLyem%2Fimage.png?alt=media&#x26;token=826999cf-09fd-45ec-a621-b06aca3b1301" alt=""><figcaption></figcaption></figure>

4. Click **Save**.

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### 📩 1. Customer Request Email

**“We received your registration request.”**

This email is automatically sent the moment a customer submits the registration form.

It lets them know:

* Their request was received
* Their account is not active yet
* They must wait for approval

**Example situation**

A new customer signs up → they instantly receive the **Customer Request** email.

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### ❌ 2. Customer Denied Email

**“Your account request has been denied.”**

This email is automatically sent when:

* You review the request
* You choose **Deny account**

It informs the customer that their registration was not accepted.

#### Example situation

You check the pending customers list → click **Deny** → the customer receives the **Customer Denied** email.

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#### Need More Help?

If you still need assistance, please contact us at [**support@powerfulform.com**](mailto:support@powerfulform.com). Our team will be happy to help you resolve any issues or guide you further.