> For the complete documentation index, see [llms.txt](https://docs.powerfulform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.powerfulform.com/trouble-shooting/error-phone-already-taken.md).

# Error: Phone already taken

This message appears when your form is trying to create (or update) a Shopify customer, but the phone number submitted is already used by another customer in your Shopify admin.

✅ Nothing is broken! Shopify is preventing duplicate phone numbers for customer records (depending on your store settings).

<figure><img src="/files/Rc5HurjCDtEprEDgvQHg" alt=""><figcaption></figcaption></figure>

***

### 🔍 Why this happens

When a customer submits the form, Powerful Form sends the information to Shopify (example: Email, Name, Phone).

If the **phone number** is already attached to an existing Shopify customer, Shopify may reject the request and return:

**“Phone has already been taken”**

Common causes:

* You are testing multiple submissions using the same phone number
* Different customers share one phone number (family / company phone)
* The form is set to create customers, but your store requires phone numbers to be unique

***

### ✅ How to solve it

**Steps**

1. Open the app > click **Forms** > open the form you want to edit
2. Click the **Integration** icon on the left side > enable **Shopify** and click on **Shopify** option

<figure><img src="/files/XbauawhdXTp6OXo6KLh8" alt=""><figcaption></figcaption></figure>

3. Find **If customer already exists** and choose:

➡️ **Continue and ignore the error**

<figure><img src="/files/nJiLbdmeuOQdLFGT87ON" alt=""><figcaption></figcaption></figure>

4. Click save.

***

#### **✅ Why use this option?**

This option helps prevent the submission from failing when the customer already exists in Shopify (usually because the email is already in your Customers list).

With this setting:

* &#x20;If the email already exists, the form submission can still continue
* Shopify will not create a duplicate customer and make no change to Shopify customer account
* The app will skip the “already exists” error and move on

> ⚠️ Note: This option does **not** update customer information.\
> If you want to update fields like **phone, name, or address**, choose **Continue and update customer information** instead.

4\. Click ” **Save”** to update the form

***

#### Need More Help?

If you still need assistance, please contact us at <contact@globo.io>. Our team will be happy to help you resolve any issues or guide you further.<br>