File upload field
The File upload field lets users upload files directly through your form. It’s perfect for collecting images, documents, designs, or any supporting files customers need to send.
✅ When to use File upload
Use the File upload field when you need customers to share files, such as:
Order references or screenshots
Design files or artwork
Photos for custom products
Documents or proof files
Common examples
Upload a logo for custom printing
Attach screenshots for support requests
Submit design files for approval
⚙️ How it works
Users click Browse file or drag files into the upload area
Files are uploaded securely when the form is submitted
Uploaded files are stored with the form submission
You can view or download files from the submission data
🧩 How to add a File upload field
Open your form editor
Click Add element
Select File Upload
Configure other detail of the field
Click Save
🛠️ Field settings
Field label
The label tells users what kind of file they should upload.
Label examples
AttachmentsUpload your designUpload screenshots
Button text
Customize the text shown on the upload button.
Examples
Browse fileUpload fileChoose file
This helps match your store’s tone and language.
Placeholder text
The placeholder appears inside the upload area before a file is selected.
Examples
Choose file or drag hereDrag files here or click to upload
Hint text
Use the hint to explain file requirements clearly.
Example
This reduces errors and helps users upload the correct files.
Allowed file types
Control which file formats users can upload.
You can allow:
Images:
jpg,jpeg,png,gif,svgDocuments:
pdf,doc,docx(if enabled)
Example
Allow only image files for artwork uploads
Allow PDFs for document submissions
Set File size limit
Set a maximum file size for uploads (based on your plan).
Example
Limit file size to
10 MBCurrent plan allows up to
100 MBper file
This prevents large or unnecessary uploads.
File size limits by plan
Each pricing plan includes a maximum file size limit for uploads. This limit applies to all uploaded files per form submission.
When users upload a file that exceeds the allowed size, the form will block the upload and show an error message.
✅ Example: Allowed upload
Plan limit: 200 MB (per file)
File 1: 20 MB
File 2: 30 MB
⇒ Submission is allowed All uploaded files are within the size limit.
❌ Example: Upload blocked
Plan limit: 200 MB (per file)
File 1: 120 MB
File 2: 90 MB
⇒ Submission is blocked One or more files exceed the maximum file size allowed by your plan.
Allow multiple files
Enable this option to let users upload more than one file.
Use cases
Upload multiple product images
Attach several screenshots
Submit multiple documents at once
Required field (optional)
When enabled, users must upload a file before submitting the form.
Recommended for
Design submissions
Custom order requests
Support forms that require proof
🔀 Conditional display
You can show or hide the File upload field based on user selections.
Example
Show file upload only if user selects “Custom design”
Hide file upload for simple inquiries
🌟 Best practices
Clearly explain what file users should upload
Limit file types to avoid incorrect uploads
Use hint text to reduce support questions
Avoid making uploads required unless necessary
Need More Help?
If you still need assistance, please contact us at [email protected]. Our team will be happy to help you resolve any issues or guide you further.
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