> For the complete documentation index, see [llms.txt](https://docs.powerfulform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.powerfulform.com/trouble-shooting/avoid-email-threading.md).

# Avoid email threading

Sometimes, notification emails from your form can arrive in the same email conversation/thread (for example, Gmail groups them together).

 If you want each submission to appear as a separate email, follow the steps below.

<figure><img src="/files/Yc7M2gIevEvxm5mMecnI" alt=""><figcaption></figcaption></figure>

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### ❓ Why emails go into the same thread

Email services (like **Gmail**) may group messages into one thread when the emails have similar values such as:

* the same **Subject**
* the same **From name/email**
* the same **recipient**
* repeated message headers (email identifiers)

So even if customers submit multiple times, your inbox may show them as a single conversation.

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### ✅ Solution: Make the subject unique for every submission

The easiest way is to add a **dynamic value** to the email subject, such as:

* submission time
* customer name
* customer email

#### 💡 Example subjects

* `New Contact Form Submission - {{email}}`
* `New Submission from {{first_name}} - {{created_at}}`
* `Form submission #{{submission_id}}`

When the subject changes, most email clients will stop grouping them into the same thread.

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### 📝 Steps to update your email subject (in PowerfulForm)

1. Open the app > click **Forms** > open the form you want to edit
2. Click **Mail icon on the left** > click **Admin**
3. Click the **Form inputs** icon next to the email **Subject** field > select one variable to add it to the email subject. This will make the email subject different for each customer

<figure><img src="/files/6zWgjgpfgyJEmFdXSgLF" alt=""><figcaption></figcaption></figure>

4. Click **Save** to update the changes

<figure><img src="/files/GQSFAab1orxyHDRqLC3e" alt=""><figcaption></figcaption></figure>

✅ New submissions will now arrive as separate emails.

<figure><img src="/files/AgETQrVwyLiRlyCSugPa" alt=""><figcaption></figcaption></figure>

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### 🧪 Test it

1. Submit the form twice using different test data
2. Check your inbox
3. Confirm each submission appears as a separate email.

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#### Need More Help?

If you still need assistance, please contact us at <contact@globo.io>. Our team will be happy to help you resolve any issues or guide you further.