Dropdown field

The Dropdown field lets customers choose one option from a list in a compact menu. It’s perfect when you have many options and want to keep the form clean.

✅ When to use Dropdown

• You have more than 5–6 options

• You want the form to look simple and tidy

• Customers should pick only one answer

Common examples

• “Topic of your question”

• “Order type”

• “Country”

• “Reason for contact”

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⚙️ How it works

1. The customer clicks the dropdown menu

2. They select one option

3. The selected value is saved with the form submission

✅ Customers can only select one option (unless you enable multi-select, if available in your settings).

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🧩 How to add a Dropdown field

1. Open your form in the editor

2. Click Add element

3. Choose Dropdown

4. Update the label (example: “Topic of your question”)

5. Configure the other details of the field\

6. Click Save

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🛠️ Dropdown settings

Here are the most common settings you’ll use:

Add options

Add the list of options customers can choose from.

Example:

• Shipping question

• Product question

• Wholesale request

• Other

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Bulk add Options

If you already have a list, paste many options at once (one per line). This saves time when you have long lists like countries or product categories.

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Placeholder text

Placeholder text appears before the customer selects anything.

Examples:

• “Select a topic”

• “Choose one option”

• “Pick a country”

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Default value (optional)

Set a default option that’s pre-selected.

Use this when:

• Most customers choose the same option

• You want to guide users to a recommended choice

⚠️ Tip: If you want customers to actively choose, don’t set a default value.

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Required field (recommended)

Turn on Required if customers must choose an option before submitting.

Good for:

• Contact forms (Topic)

• Wholesale forms (Business type)

• Order forms (Delivery method)

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🌟 Best practices

• Keep option labels short and clear

• Avoid using too many similar options (it confuses customers)

• Sort options in a logical order (popular items first)

• Use Dropdown instead of Radio buttons when the list is long

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🔀 Use Dropdown with conditional logic (recommended)

Dropdown works great with conditional logic.

Example:

• If customer selects “Wholesale request” → show Business Name, Company Website, Estimated quantity

• If customer selects “Support” → show Order number, Issue description

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Need More Help?

If you still need assistance, please contact us at [e-mail]. Our team will be happy to help you resolve any issues or guide you further.