Admin emails with conditions

This feature lets you send admin email notifications based on form answers. Instead of notifying the same admin every time, you can set rules so the right person receives the right submissions.

Perfect for:

• Routing support vs sales inquiries

• Sending wholesale requests to a different team

For example:

If the user selects “Web Dev”, the email will go to [e-mail] If the user selects “Sales”, the email will go to [e-mail] If the user selects “Support”, it will go to [e-mail]

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🛠️ How to Set Up Conditional Admin Emails

1. Open the app > click Forms > open a form you want (or create a new one) > Add field and option of the field.

For example: create a field as screenshot below:

3. Add a Hidden element to form > select Data type > Dynamic value

1. Enter values and corresponding emails

5. From Elements tab, move to Mail > Admin email

6. Tick on checkbox Also send to dynamic email > Select email’s element in dropdown > please select Hidden element you add admin emails

7. Click Save to update the changes

Now check the result when the form is submitted.

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✅ How It Works

After enabling conditional admin emails:

1. Customer submits the form

2. App checks their responses

3. If a condition matches → An email is sent to the email address you assigned

4. If no condition matches → No conditional email is sent (unless regular admin email is enabled)

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📺 Tutorial video

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Need More Help?

If you still need assistance, please contact us at [e-mail]. Our team will be happy to help you resolve any issues or guide you further.