# Admin emails with conditions

This feature lets you send admin email notifications **based on form answers**.\
Instead of notifying the same admin every time, you can set rules so the right person receives the right submissions.

Perfect for:

* Routing support vs sales inquiries
* Sending wholesale requests to a different team

For example:

If the user selects “Web Dev”, the email will go to `web@globosoftware.net`\
If the user selects “Sales”, the email will go to `sales@globosoftware.net`\
If the user selects “Support”, it will go to `support@globosoftware.net`

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### 🛠️ How to Set Up Conditional Admin Emails

1\. Open the app > click **Forms** > open a form you want (or [create a new one](https://app.gitbook.com/u/Z1wGGAGlwlUbNLeCYQ7EdjQvHvy2)) > Add field and option of the field.

For example: create a field as screenshot below:

<figure><img src="https://3488889492-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEGgRVSDpMlcGFz1igK0s%2Fuploads%2F7tBWp1mPhClcf8o8Ogc4%2F2025-04-25_16-52-57.png?alt=media&#x26;token=ff360ca1-87ae-4a08-add2-5bd0fea923ae" alt=""><figcaption></figcaption></figure>

3\. Add a **Hidden** element to form >  select **Data type** > **Dynamic value**

<figure><img src="https://3488889492-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEGgRVSDpMlcGFz1igK0s%2Fuploads%2FLmbJAQsuEcuCowaDrhsD%2F2025-04-25_16-54-29.png?alt=media&#x26;token=718985c2-f0d9-4a70-b9af-e2449e0d64cf" alt=""><figcaption></figcaption></figure>

4. Enter values and corresponding emails

<figure><img src="https://3488889492-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEGgRVSDpMlcGFz1igK0s%2Fuploads%2Fir4PjKxxypIfxVeLebZk%2F2025-04-25_16-55-32.png?alt=media&#x26;token=907a1e22-c6f0-4154-8452-e1c1882dfc0c" alt=""><figcaption></figcaption></figure>

5\. From **Elements** tab, move to **Mail** > **Admin email**

6\. Tick on checkbox **Also send to dynamic email** > **Select email’s element** in dropdown > please select **Hidden** element you add admin emails &#x20;

<figure><img src="https://3488889492-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEGgRVSDpMlcGFz1igK0s%2Fuploads%2F02oGTy2eP6lEcg8A9L3T%2F2025-10-06_15-59-44.png?alt=media&#x26;token=91df24e9-81c6-4187-8f3d-d8e729a1b413" alt=""><figcaption></figcaption></figure>

7\. Click **Save** to update the changes

Now check the result when the form is submitted.

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### ✅ How It Works

After enabling conditional admin emails:

1. Customer submits the form
2. App checks their responses
3. If a condition matches →\
   An email is sent to the email address you assigned
4. If no condition matches →\
   No conditional email is sent (unless regular admin email is enabled)

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### &#x20;📺 Tutorial video

{% embed url="<https://www.youtube.com/watch?v=cYCJcKwMAwo>" %}

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#### Need More Help?

If you still need assistance, please contact us at [**support@powerfulform.com**](mailto:support@powerfulform.com). Our team will be happy to help you resolve any issues or guide you further.