Troubleshooting: Not Receiving Email Notifications from Globo Form Builder

If you're not receiving email notifications when customers submit forms on your Shopify store, follow these steps to identify and resolve the issue.

1. Verify Email Delivery

Check Spam/Junk Folder: Sometimes, emails may be mistakenly filtered. Look for messages from [email protected]

Whitelist the Sender: Add [email protected] to your email account's whitelist or safe sender list to ensure future emails are delivered to your inbox.

2. Contact our support team

Contact us and provide us your admin email so we can check whether your email is in the suppression list. If yes, we will support to remove your email from the list It will take you 1-2 hours to receive the email notifications from the moment we conduct this task.

3. Use another email provider

In case your email is not in the suppression list but you still cannot receive email notifications, we recommend switching to use another popular email service suppliers such as Outlook, Gmail, etc. Due to the fact that your email notifications are still sent successfully in this case, but your email server sorts out and blocks those email notifications