Resolving the "Phone has already been taken" Error on Shopify Registration Forms

When a customer attempts to register on your Shopify store using a phone number that's already associated with an existing account, they may encounter the error message: "Phone has already been taken."

This typically occurs when:

• The phone number is already linked to an existing customer profile in Shopify.

• The customer is attempting to create a new account using the same phone number.

As a result, Shopify prevents the creation of a duplicate account with the same phone number.

In order to avoid this situation from occurring on your form, here is our suggestion for you to use the app function to allow the existing customers to keep submitting the form.

Steps to manage

Please follow our instructions to interlink your form elements to Shopify Customer Data

1. Open the app > click Forms > open the form you want to edit

2. Click the Integration icon on the left side > enable Shopify and click on Shopify option

3. Select Continue and ignore the error option for If customer already exist field

We suggest that you could enable this option to update customer’s information, which will allow customers to keep submitting the form and create new Shopify Customer in case the the email matches and the unmatched phone will be updated.

4. Click ” Save” to update the form

Test the result once again in the front-end site of your store