Edit customer email template
You can customize the content of the email sent to customers: change the subject, message, and add dynamic fields to make it more personal and professional.
🛠️ How to Edit the Customer Email Template
Step to manage
1. Open the app > click Forms > open the form you want to edit
2. Click Mail icon on the left side > click Auto Responder
3. Enable the checkbox Send email to customer > Select the type of email address to send notification: Use element’s email
Find the email template editor
Scroll down to the Email content section.
Here you can edit:
Email subject
Greeting message
Body text
Layout of submitted data
Links & formatting
Footer or signature
5. Use dynamic variables (Optional)
You can insert dynamic fields to personalize the email.
Examples:
{{customer.name}} — Customer’s name (logged-in customers only)
{{email}} — Email entered in form
{{data}} — All visible form fields
{{form_name}} — Name of the form
{{store.name}} — Your store name
These variables automatically populate when the email is sent.
6. Click Save to finish
🔔 Note: Variables of {{customer.name}} and {{customer.email}} are used for customers who already registered and logged in.
This means:
If the customer already has a Shopify account
And they are logged in when submitting the form → these variables will automatically pull their Shopify account information.
If the customer is not logged in, these variables will be empty. To capture guest emails instead, use:
{{email}} (the email entered in the form)
✏️ Change the email address at the footer of the email
The footer text in the customer notification email (usually the “If you have any questions…” line) is fully customizable. You can update the email address, wording, or even remove the footer entirely.
Step
1. Open the app > click Forms > open the form you want to edit
2. Click Mail icon on the left side > click Auto Responder
3. Edit the email at the footer of the email content
4. Click Save
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