Not receiving Admin emails
If you're not receiving email notifications when customers submit forms on your Shopify store, follow these steps to identify and resolve the issue.
ℹ️ Check Admin Notification settings (in Powerful Form)
First, confirm your form is actually set to send admin emails.
1. Open the app > click Forms > open a form you want to edit
2. Click Mail icon on the left > click Admin
Check the Admin email (recipient) is correct (no typos)
ℹ️ Check spam/junk folders (very common)
Sometimes emails are delivered, but filtered.
📥 Check Spam / Junk / Promotions folders
🔍 Search your inbox for keywords like:
your form name
“PowerfulForm”
“New submission”
Mark the email as Not spam (this trains the mailbox)
✅ Tip: Add the sender email to your contacts / safe senders list.
Whitelist the Sender: Add [email protected] to your email account's whitelist or safe sender list to ensure future emails are delivered to your inbox.
ℹ️ Make sure the email subject is not causing “same thread” confusion
Some email apps (like Gmail) group notifications into one thread.
Update the admin email Subject to include a unique value, such as:
{{email}}{{created_at}}{{submission_id}}
Example:
📨
New submission - {{email}} - {{created_at}}
This makes each email easier to find.
ℹ️ Check your SMTP settings
If you’re using SMTP, verify it’s correct.
What to check
SMTP Username is correct (full email address)
SMTP Password is correct
Gmail users: use an App Password (not your normal Gmail password)
SMTP Host and Port are correct
Encryption setting matches the port (TLS/SSL)
ℹ️ Still need support?
Contact our support team: [email protected]
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