✉️ Avoid receiving emails in the same thread

Sometimes, notification emails from your form can arrive in the same email conversation/thread (for example, Gmail groups them together).

If you want each submission to appear as a separate email, follow the steps below.

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❓ Why emails go into the same thread

Email services (like Gmail) may group messages into one thread when the emails have similar values such as:

• the same Subject

• the same From name/email

• the same recipient

• repeated message headers (email identifiers)

So even if customers submit multiple times, your inbox may show them as a single conversation.

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✅ Solution: Make the subject unique for every submission

The easiest way is to add a dynamic value to the email subject, such as:

• submission time

• customer name

• customer email

💡 Example subjects

• New Contact Form Submission - {{email}}

• New Submission from {{first_name}} - {{created_at}}

• Form submission #{{submission_id}}

When the subject changes, most email clients will stop grouping them into the same thread.

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📝 Steps to update your email subject (in PowerfulForm)

1. Open the app > click Forms > open the form you want to edit

2. Click Mail icon on the left > click Admin

3. Click the Form inputs icon next to the email Subject field > select one variable to add it to the email subject. This will make the email subject different for each customer

1. Click Save to update the changes

✅ New submissions will now arrive as separate emails.

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🧪 Test it

1. Submit the form twice using different test data

2. Check your inbox

3. Confirm each submission appears as a separate email.

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Need More Help?

If you still need assistance, please contact us at [email protected]. Our team will be happy to help you resolve any issues or guide you further.