> For the complete documentation index, see [llms.txt](https://docs.powerfulform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.powerfulform.com/~/revisions/zH3ocLtRhbVvMmUZwFWl/trouble-shooting/not-receiving-admin-emails.md).

# Not receiving Admin emails

### ℹ️ Check Admin Notification settings (in Powerful Form)

First, confirm your form is actually set to send admin emails.

1\. Open the app > click **Forms** > open a form you want to edit

2\. Click **Mail** icon on the left > click **Admin**

<figure><img src="https://docs.powerfulform.com/~gitbook/image?url=https%3A%2F%2F3488889492-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FEGgRVSDpMlcGFz1igK0s%252Fuploads%252FRmGrqWpn2RDjuOxjOFG9%252F2025-10-06_14-44-21.png%3Falt%3Dmedia%26token%3D0718f53e-b00c-4ce4-92b6-1c41999daa33&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=a76326e7&#x26;sv=2" alt=""><figcaption></figcaption></figure>

3. Check the **Admin email (recipient)** is correct (no typos)

***

### ℹ️ Check spam/junk folders (very common)

Sometimes emails are delivered, but filtered.

* 📥 Check **Spam / Junk / Promotions** folders
* 🔍 Search your inbox for keywords like:
  * your form name
  * “PowerfulForm”
  * “New submission”
* Mark the email as **Not spam** (this trains the mailbox)

✅ Tip: Add the sender email to your contacts / safe senders list.

Whitelist the Sender: Add <support@powerfulform.com> to your email account's whitelist or safe sender list to ensure future emails are delivered to your inbox.

***

### ℹ️ Make sure the email subject is not causing “same thread” confusion

Some email apps (like Gmail) group notifications into one thread.

* Update the admin email **Subject** to include a unique value, such as:
  * `{{email}}`
  * `{{created_at}}`
  * `{{submission_id}}`

Example:

* 📨 `New submission - {{email}} - {{created_at}}`

This makes each email easier to find.

***

### ℹ️ Check your SMTP settings

If you’re using SMTP, verify it’s correct.

#### What to check

* SMTP Username is correct (full email address)
* SMTP Password is correct
  * Gmail users: use an **App Password** (not your normal Gmail password)
* &#x20;SMTP Host and Port are correct
* &#x20;Encryption setting matches the port (TLS/SSL)

***

### ℹ️ Still need support?

Contact our support team: **<support@powerfulform.com>**