Mail API Setup
If you set up mail with API configuration, the email notification will be sent from your own email address.
If you do not configure this option, email notifications will be sent from our email server ([email protected]) by default
📧 How to Set Up a Mail API Provider
1. Open the app > click Settings
2. Under Mail SMTP & API, open the Provider dropdown > Choose the provider you want to use (e.g., Sendinblue, SendGrid, Mailgun, Elastic Email, Zoho)
3. Enter the information need of your account.
For example: enter API key of your Sendinblue account.
Find API key here > Set up customer sender information (optional)
Click Save
Send a test email to check if it works for you. If the test succeeds → your Mail API is ready.
⚙️ Apply Mail API to the form
Go to the Forms tab of the app > open the form you want
In the form config, click Mail icon on the left side> click Admin
Scroll down to Use SMTP & API > select Use SMTP & API from Settings
🧩 How It Works
After connecting a Mail API:
Admin emails
Customer notification emails
Conditional emails
They will all be sent directly through your Mail API provider.
❓ FAQs
1- Why I can not send test email?
Answer: It means email API config still does not work. Please double-check the following:
user name
API key of the account
Or contact our team at [email protected] so we can help you check the error log.
2- My provider isn’t listed. Can I still connect it?
If the provider supports SMTP, use the SMTP setup instead. API support is only available for providers listed in the dropdown.
3-Does using a Mail API affect Shopify’s emails?
No. This only affects emails sent from Powerful Form Builder, not Shopify’s own notification system.
4- Can I change the "From name" or "From email"?
Yes — as long as the email is verified with your email provider.
Need More Help?
If you still need assistance, please contact us at [email protected]. Our team will be happy to help you resolve any issues or guide you further.
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