Mail API Setup

• If you set up mail with API configuration, the email notification will be sent from your own email address.

• If you do not configure this option, email notifications will be sent from our email server ([email protected]) by default

🛠️ How to Set Up a Mail API Provider

1. Open the app > click Settings

2. Under Mail SMTP & API, open the Provider dropdown > Choose the provider you want to use (e.g., Sendinblue, SendGrid, Mailgun, Elastic Email, Zoho)

3. Enter the information need of your account.

For example: enter API key of your Sendinblue account.

Find API key here > Set up customer sender information (optional)

1. Click Save

2. Send a test email to check if it works for you. If the test succeeds → your Mail API is ready.

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Apply Mail API to the form

1. Go to the Forms tab of the app > open the form you want

2. In the form config, click Mail icon on the left side> click Admin

3. Scroll down to Use SMTP & API > select Use SMTP & API from Settings

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How It Works

After connecting a Mail API:

• Admin emails

• Customer notification emails

• Conditional emails

will all be sent directly through your Mail API provider.

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❓ FAQs

1- Why I can not send test email?

Answer: It means email API config still does not work. Please double-check the following:

• user name

• API key of the account

Or contact our team at [email protected] so we can help you check the error log.

2- My provider isn’t listed. Can I still connect it?

If the provider supports SMTP, use the SMTP setup instead. API support is only available for providers listed in the dropdown.

3-Does using a Mail API affect Shopify’s emails?

No. This only affects emails sent from Powerful Form Builder, not Shopify’s own notification system.

4- Can I change the "From name" or "From email"?

Yes — as long as the email is verified with your email provider.

🆘 Still Need Help?

Email us at [email protected]