Customer notifications after registration

This feature allows you to customize the emails that Shopify automatically sends to customers after they submit a registration form that requires approval.

These emails are only used when:

✔ Your form has “Require account approval” enabled (Meaning customers must wait for you to approve their account before they can log in.)

Learn more

🛠️ Where to Edit Customer Notification Emails

1. Open the app > click Settings > click Customer notifications .

There are 2 email template we can edit here. They are:

• Customer request: Sent automatically to the customer after they request register account

• Customer denied: Sent automatically to the customer when they complete their account denied

1. Tick on the checkbox of the email template you want to send

1. Open the template and edit the content

1. Click Save.

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📩 1. Customer Request Email

“We received your registration request.”

This email is automatically sent the moment a customer submits the registration form.

It lets them know:

• Their request was received

• Their account is not active yet

• They must wait for approval

Example situation

A new customer signs up → they instantly receive the Customer Request email.

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❌ 2. Customer Denied Email

“Your account request has been denied.”

This email is automatically sent when:

• You review the request

• You choose Deny account

It informs the customer that their registration was not accepted.

Example situation

You check the pending customers list → click Deny → the customer receives the Customer Denied email.