Admin email notification

You can easily receive email notifications every time a customer submits your form.

• After the form is submitted, the email that contains submitted data will be sent to your admin email address.

• You can add multiple email addresses as admin emails to receive notification after form submission.

🛠️ Set admin emails

1. Open the app > click Forms > open a form you want to edit

2. Click Mail icon on the left > click Admin

3. Add your email address(es) to Email field to receive a notification email when this form is submitted.

• You can add more than one (separated by commas)

• You can send notifications to your team or departments (e.g., support@, sales@)

4. Tick on checkbox Also send to dynamic email [optional]. This allows you set up admin email based on selected option on the form. Learn more

5. Add email’s subject and edit the email content as you want

You can edit:

• Subject line

• Intro message

• The layout of submitted data (using variables)

7. Click Save

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✅ How It Works

Once enabled:

1. A customer submits the form

2. The app collects all submitted data

3. An email is sent instantly to the admin email(s) you configured

4. The email includes all form fields + submission timestamp

5. If the form contains uploaded files, links to the files are included

❓ FAQs

📬 Can I add multiple admin email addresses?

Yes. You can add up to 5 email addresses for each form. When a customer submits the form, the notification email will be sent to all email addresses you entered.

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📧 Can I use the same admin email for all forms?

Absolutely. If you have multiple forms (e.g., 3 forms), you can enter the same email address such as: [email protected] for each of them.

Each form will send its own notifications to that email.

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📝 Can I set different admin emails for different forms?

Yes. Each form has its own email settings, so you can configure unique admin emails per form if needed.

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📨 Is there a limit to how many admin emails can be sent?

Email sending limits depend on your plan:

• Free plan: Up to 40 emails per month

• Higher plans: no email limit

You can view the full details in the Pricing Plans section inside the app.

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✉️ Why is the sender email “[email protected]”? Can I change it to my own email?

Currently, all notification emails are sent from our system email: [email protected]

If you want to change the sender email, you can set SMTP in the app. Learn more

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❗ Admin Email Not Working?

If you aren’t receiving admin notifications, check the items below:

1- No Email Is Added

Ensure you've added at least one valid admin email address.

2- Email Goes to Spam / Promotions

Check your spam folder. Add your store email or app sender email to your email’s safe list.

3- Your Email Provider Blocked the Message

Gmail, Yahoo, Outlook, and corporate accounts may block automated messages.

Try:

• Using a different admin email

• Using a company domain email

4- Email Variables Are Broken

If you edited the template and deleted a critical variable, the email may fail. Try resetting to default template.

5- Still Not Receiving Email?

Contact our support team: [email protected]