> For the complete documentation index, see [llms.txt](https://docs.powerfulform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.powerfulform.com/help/faq.md). # FAQ Get short answers to the questions merchants ask most about Powerful Form Builder, with links to the full guides. The first five of these are the questions the app answers itself, on the **Support Channel** card on your **Dashboard**. ## The five most asked
How to customize the font to match the theme font? The font follows your theme's font by default: in the form editor, open **Appearance** and check that **Font** reads **Default**. To inherit more than the font, tick **Match theme styling if possible** under **Theme style**. For a specific font, click **Change** beside **Font** and pick one from the **Select font** panel. {% hint style="info" %} Choosing your own font requires a paid plan. See [Plans and billing](/settings/plans-and-billing.md). {% endhint %} Full detail: [Fonts, size and spacing](/design-your-form/fonts-and-sizing.md) and [Match your theme styling.](/reference/match-theme-themes.md)
Where do I find my file attachments? Uploaded files are held with the submission they arrived on, in two places: * In the app, open **Submissions** and click the entry. Files are links on the **Submission detail** card, and a field holding several gets a **Download all images** button. * In the admin notification email, the same files appear as links — never as attachments. {% hint style="warning" %} If a submission is deleted, its files are deleted too. {% endhint %} Full detail: [Uploaded files and storage](/troubleshooting/file-storage.md).
Can I change the email address to receive form submission? Yes, and it is set per form. Open the form, click **Mail**, open **Admin**, edit the **Email** field, and save. A form from a template arrives pre-filled with your store's admin email, which is not always the mailbox you read. You can enter up to 5 addresses separated by commas, and each gets its own email. Full detail: [Admin email notification](/email-notifications/admin-notification.md).
How many forms can I create in Free plans? On the free plan you can build several forms, but only the first one works on your online store; the others are marked **Limited** in the **Forms** list. To use a second form, move to a higher plan — there is a 7-day free trial. Full detail: [Plans and billing](/settings/plans-and-billing.md).
Why is the form not showing on the online store when I publish? The theme app embed has to be switched on, so the **App Status** card on your **Dashboard** must read **Activated**. Then check that the form is **Active** rather than **Draft** or **Limited**. Full detail: [The form is not showing on my store](/troubleshooting/form-not-showing.md).
## Emails
Submissions are arriving but no email reaches me Check, in this order: the **Email** field on the form's **Mail** > **Admin** panel; your spam folder; and your plan's monthly email allowance, shown as an **Emails** figure in the **Dashboard** quota area. When the allowance is used up, the app stops sending but keeps recording every submission. See [Email sending limits](/email-notifications/email-limits.md). Full detail: [I am not receiving admin emails](/troubleshooting/not-receiving-admin-emails.md).
Can the customer get a confirmation email too? Yes, and it is off until you turn it on. Open **Mail** > **Auto Responder**, switch on **Send email to customer**, and pick the address field with **Select email**. Full detail: [Customer autoresponder](/email-notifications/customer-autoresponder.md).
Can emails come from my own address? Yes. Connect your own mail service in **Settings** > **Email sending** and set the From address, display name and Reply-to under **Sender details**. Then use **Send a test email**. Full detail: [Send from your own address](/email-notifications/custom-sender.md).
## Forms and fields
How do I delete a field? Click the field in the **Elements** list or the preview, use **Remove** at the bottom of its settings panel, and save. To keep its settings, hide it with the eye icon instead. **Header** and **Footer** cannot be removed. Full detail: [Delete a field](/troubleshooting/delete-a-field.md).
Can I stop spam submissions? Yes. Add a captcha — the app supports Google reCaptcha and hCaptcha with your own keys — and make important fields **Required**. **Limit to one submit per user**, **Restricted email domains** and **Form submission restrictions** in the form's **Settings** > **General** each close a further gap. Full detail: [Prevent spam submissions](/troubleshooting/prevent-spam.md).
## Submissions and data
What happens to my submissions if I delete a form? They go with it, along with their uploaded files, and it cannot be undone. Export first. Full detail: [Export submissions](/submissions/export-submissions.md).
Can a customer see their own submissions? Yes, on your Shopify customer account pages, using the app's blocks. Choose whether they see all forms or only some in **Settings** > **Customer account**. See [Customer account](/settings/customer-account.md).
## Plans and setup
Do I have to turn the app embed on again after changing theme? Yes. The app embed is per theme, so a new, duplicated or rebuilt theme needs it switched on again. Full detail: [Theme integration](/display-and-placement/enable-the-app-embed.md).
Where do I see how much of my plan I have used? The **Dashboard**'s **Quota** card shows **Storage**, **Submissions** and **Emails**, each with **Used:** and **Available:**.
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## Next steps * [Troubleshooting](/troubleshooting/troubleshooting.md) — problems and fixes, ordered by how common they are. * [Contact support](/help/contact-support.md) — the in-app form, live chat and email address. * [Quickstart](/getting-started/quickstart.md) — the whole setup from install to first submission.