> For the complete documentation index, see [llms.txt](https://docs.powerfulform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.powerfulform.com/help/contact-support.md).

# Contact support

Reach the Powerful Contact Form Builder support team through the right channel, with everything they need to fix it on the first reply.

| Channel          | How                                                                                                          |
| ---------------- | ------------------------------------------------------------------------------------------------------------ |
| **Live chat**    | The chat bubble in the corner of the app, available from any page. Quickest for a straight question          |
| **Contact form** | **Contact us** in the app menu                                                                               |
| **Email**        | <support@powerfulform.com>. Better when the answer depends on your setup, because you can attach screenshots |

{% hint style="info" %}
For the fastest answer, include your store's `.myshopify.com` domain, your theme's name, the form involved, and a link to the page where you see the problem. If your store is password-protected, include the storefront password; otherwise, support cannot view the page.
{% endhint %}

## Before you contact support

Most reports have one of a small number of causes:

* [Troubleshooting](/troubleshooting/troubleshooting.md) covers the form not showing, emails not arriving, submissions missing, and the form not matching your theme.
* [FAQ](/help/faq.md) covers whether something is possible.

The most common cause is that **the app embed is not enabled on the theme you just published.** The app embed is per theme, so publishing a new theme turns it off. See [Theme integration](/display-and-placement/enable-the-app-embed.md).

## What support can help with

Support can:

* diagnose why a form is not showing
* explain or check any setting in the app
* help design a form for what you need to collect
* look at a specific submission and explain what was recorded
* advise on CSS for the form
* help move forms between stores
* pass feature requests to the product team

Support cannot rewrite your theme, support another app's behavior (although it can help identify a conflict), advise on tax or shipping rules, or change your Shopify billing.

<br>

## Next steps

* [Troubleshooting](/troubleshooting/troubleshooting.md) — whether your problem already has a documented fix.
* [Why the form is not showing](/troubleshooting/form-not-showing.md) — the most common report.
* [Permissions and data](/reference/permissions-and-data.md) — what the app can access and why.