> For the complete documentation index, see [llms.txt](https://docs.powerfulform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.powerfulform.com/email-notifications/customer-autoresponder.md). # Customer email Send an automatic confirmation to whoever filled in your form. ## 🔧 Set It Up {% stepper %} {% step %} #### Open the app > click Forms > open the form you want to edit {% endstep %} {% step %} #### **Click Mail icon on the left side > click Auto Responder**
{% endstep %} {% step %} #### Enable the checkbox "Send email to customer" Select the type of email address to send notification: **Use element’s email**
{% endstep %} {% step %} #### Edit email content {% endstep %} {% step %} #### Save it {% endstep %} {% endstepper %} ## đź“® Who Gets It
OptionWhat It DoesExample
Use account’s emailSends email to the Shopify customer account email (customer must be logged in).A logged-in user submits the form → email is sent to their Shopify account email.
Use element’s emailSends email to the email entered in the form’s Email field.Customer enters john@example.com → confirmation is sent to that email.
Only element’s emailSends email only to the selected Email field (if you have multiple Email fields).Form has two email fields but you choose only one → email is sent only to that specific input.
Conditional field emailSends email to a field that appears only when conditions are met.“Business Email” appears only when user selects "Business" → email is sent to that field.
All elements emailSends email to all Email fields the user fills (if multiple exist).Form has john@example.com and team@example.com → email goes to both.
> **Tip:** Guests → use **Use element's email**. Logged-in customers → use **Use account's email**. ## 🔄 How It Works Once enabled: 1. Customer fills out the form 2. App verifies the email entered 3. A confirmation email is automatically sent to the customer 4. The email includes: * Submission details * Custom message you configured * File links (if any were uploaded) * Date and timestamp This helps customers feel confident that their submission was received successfully. ## ❓ FAQs
1- Can I send confirmation to multiple customer emails? Yes, just select **All elements email**.
2- Does this work for guests and logged-in customers? Yes.\ Just select the appropriate option: * Guests → **Use element’s email** * Logged-in customers → **Use account’s email**
3- Why email is not sent to customers? * **Wrong Email Option Selected:** Double-check Select email dropdown.\ Sometimes users accidentally choose “Use account’s email” instead of “Use element’s email”. * **The Email Field Was Deleted or Renamed** Make sure the email field exists and is correctly mapped. * **Email Went to Spam or Promotions** Ask customer to check spam, junk, or Gmail “Promotions” tab. * **Still not working?** Please contact us at our support email:

## Next steps * [Edit customer email template](/email-notifications/email-template-editor.md) — rewrite the subject and body. * [Insert form answers into an email](/email-notifications/email-template-editor.md#dynamic-variables) — put the answers in the message. * [Admin email notification](/email-notifications/admin-notification.md) — the email that comes to you.