Route Admin email by answer

Send each submission to the right person, based on what the visitor selected in the form.

Dynamic email notification is available on Premium plans and above. See Plans and billing.

Example: "Web Dev" goes to [e-mail], "Support" goes to [e-mail], and "Sale" goes to [e-mail].

🔍 How It Works

Visitor picks an option 
→ A hidden field holds the matching email 
→ App sends the admin email to that address

For example:

If the user selects “Web Dev”, the email will go to [e-mail] If the user selects “Sales”, the email will go to [e-mail] If the user selects “Support”, it will go to [e-mail]

You need two things: a question (the visitor picks an option) and a Hidden field (holds the email address for each option).

🔧 How to Set It

1. Add the question

Add a field with options, such as a Checkbox or Dropdown: "Who do you want to contact?" with options Web Dev, Support, Sale.

2. Add a Hidden field

• Add a Hidden element to form > select Data type > Dynamic value

• Match each option to an email

In the Hidden field, set When to your question. For each option, choose it under is and type one email under then value.

When Who do you want to contact?	then value
is Web Dev	[e-mail]
is Support	[e-mail]
is Sale	[e-mail]

3.Turn on dynamic email

• From Elements tab, move to Mail > Admin email

• Tick on checkbox Also send to dynamic email > Select email’s element in dropdown

• select the Hidden element you just created

4. Save it

Click Save, then submit the form once to test it.

⚠️ One email per value.

Each option can only send to one email address. Two addresses in one value (like [e-mail], [e-mail]) won't work. To notify more people, add one email per option, or add the extra person to the regular Email field, which receives every submission.

📋 Good to Know

Situation	What happens
A rule matches	Email goes to that address
No rule matches	No routed email is sent
Regular admin email is also set	Those addresses still get every submission

🎥 Tutorial video

🛠️ Not Working?

• No email arrived: Check that Also send to dynamic email is ticked and points to the Hidden field.

• Wrong person got it: Check that the option under is matches the question's option exactly.

• Nothing sent for one option: Make sure that option has a rule with an email under then value.

Next steps

• Admin email notification — the basic setup.

• Set logic conditions for form — the same idea on fields.

• Contact support — if it still does not work.