> For the complete documentation index, see [llms.txt](https://docs.powerfulform.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.powerfulform.com/customers-and-registration/email-verification.md). # Email verification Make people confirm their email address before their account works, by sending a Shopify account invite instead of creating the account outright. If you want people to verify their email before a registration is fully accepted, use **Send email invitation**. The customer has to click a confirmation link before the account becomes usable. It is a straightforward way to keep spam out and make sure only real people finish your forms. The option's help text says it plainly: *Send Shopify's "account invite" email automatically. New customers that register will need to verify their email address and set a password in order to activate their account*. {% hint style="info" %} Registration forms are a paid feature and are not available on the free plan. See [Plans and billing](/settings/plans-and-billing.md). {% endhint %} ## Set it up {% stepper %} {% step %} ### Open the Shopify integration Open the app, click **Forms**, open the form, click the **Integration** icon in the left rail, enable **Shopify** and click **Shopify**.
{% endstep %} {% step %} ### Choose Send email invitation Open **Shopify Account options** and select **Send email invitation**.
{% endstep %} {% step %} ### Map the fields Pair the Shopify attributes on the right with your form fields on the left. {% hint style="danger" %} The form's **Email** field must be mapped to Shopify's **email** attribute — it is the address the invite is sent to. {% endhint %} {% endstep %} {% step %} ### Decide what happens for people who already have an account Set **If customer already exist** to whichever behavior fits: | Choice | What happens | Good for | | ------------------------------------------- | ---------------------------------------------------------------------- | -------------------------------------------------- | | **Return error message** | The submission is blocked and the shopper sees your error text | Keeping duplicate accounts out | | **Continue and update customer infomation** | The submission is accepted and the existing customer is updated | Letting people refresh their own details | | **Continue and ignore the error** | The submission is accepted and the existing customer is left untouched | Recording the entry without touching customer data | If you pick **Return error message**, turn on **And show message** and write something that helps rather than blocks — the default is *You already registered. Click here to login*, with the word "here" linking to your login page. {% endstep %} {% step %} ### Add tags, notes, metafields and marketing status Optional.
{% endstep %} {% step %} ### Save {% hint style="warning" %} Do not put a password field on a form that uses this mode. The shopper sets their password inside Shopify's invitation flow, so a password field on the form is collected for nothing and only confuses people. {% endhint %} Save the form to apply the change. {% endstep %} {% endstepper %} ## How it works
StepWhat happens
1The customer fills in the registration form and enters their email address.
2Shopify sends a Customer account invite — an activation email containing a verification link. This email comes from Shopify, not from the app.
3The customer clicks the link. Shopify verifies the address and asks them to set a password.
4The account becomes active and the profile appears under Customers in Shopify, with the name, email, phone, address, tags, notes and metafields you mapped.
The Shopify account activation email, with the link the customer clicks to set a password
## Why use it * Prevents fake and spam accounts. * Confirms the email address is real. * Reduces bounces and improves deliverability. * Adds a layer of security to your store. * Keeps protected areas — wholesale, members-only — to verified people. ## If the invitation does not arrive Work through these before assuming the form is at fault:
The customer record was not created at all Check **Submissions** in the app. If the entry is there but no customer appeared in Shopify, the **Email** mapping is probably missing or pointing at the wrong field. Reopen the **Shopify** integration and confirm the mapping.
The record exists but no email was sent Shopify sends this email, not Powerful Contact Form Builder — so it does not use your sender settings or count against your plan's email allowance. Check the **Customer account invite** notification is enabled in your Shopify notification settings, and look in the shopper's spam folder.
The shopper already had an account Shopify does not send an invitation to an existing customer. That is expected. If you want existing customers invited too, use **Automatically create customer** with **Send an account invitation when the customer already exists** turned on instead — see [Create Shopify Customers](/customers-and-registration/create-shopify-customers.md).
## Important notes {% hint style="warning" %} * Email verification only applies when **Send email invite** is selected. * The customer **cannot log in** until the email is verified. * Shopify handles the email and the activation link, not the form app. * Make sure your sender address is verified in Shopify under **Settings** > **Notifications**. {% endhint %}
## Next steps * [Account options](/customers-and-registration/customer-fields.md#choose-an-account-option) — how this compares with the other two options. * [Create Shopify Customers](/customers-and-registration/create-shopify-customers.md) — skip verification and create the account immediately. * [Customer account approval](/customers-and-registration/approve-or-deny.md) — review registrations yourself before any account exists. * [Customer notifications after registration](/customers-and-registration/registration-emails.md) — the other emails around sign-up.